Refund Policy – ADALEBU.COM

At Adalebu.com, we are committed to delivering fresh, quality products and providing a smooth shopping experience. If you are not satisfied with your purchase, we're here to help.

1. Eligibility for Refunds

Refunds are available under the following conditions:

• You received a wrong item or damaged product.

• The delivered item is expired or spoiled.

• Your order was not delivered.

2. Refund Request Timeline

You must request a refund within 24 hours of receiving the product. Requests made after this period may not be accepted.

3. How to Request a Refund

To request a refund, please:

• Call or WhatsApp us at 01898918020, or

• Message us through our Facebook page: Adalebu

Include the following information:

• Order number

• Photo of the product (if damaged or wrong)

• Reason for the refund request

4. Refund Process

Once your request is verified:

• A full or partial refund will be issued to your original payment method within 3–7 business days, or

• You may choose store credit for your next order.

5. Non-Refundable Items

We do not offer refunds for:

• Perishable items reported after 24 hours

• Products that were used or consumed

• Orders with incorrect delivery address given by the customer

6. Cancellations

Orders can only be canceled before dispatch. Once your order is out for delivery, it cannot be canceled.